Oakhouse Foods Limited (“OHF, We, Us”) are committed to protecting the security and privacy of your personal information. This privacy notice explains how we collect and use your personal information when you visit our website or interact with us. You should read this notice carefully as it sets out your rights and our obligations to you.
PRIVACY NOTICE FOR SUPPLIERS/CUSTOMERS AND BUSINESS PARTNERS
During your business relationship with us, we will process your personal data in accordance with this privacy policy. OHF is the Data Controller in relation to the personal data which is collected and processed from you in connection with our business relationship. As Data Controller, we comply with our obligations under applicable data protection laws, including:(i) EU General Data Protection Regulation ((EU) 2016/679) (‘EU GDPR’);(ii) UK General Data Protection Regulation (as defined in The Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019) (‘UK GDPR’); and(iii) Data Protection Act 2018, and any subsequent legislation when handling your personal data (the ‘Data Protection Law’).
Overall responsibility for this Website Privacy Policy is delegated at board level to our Group Privacy Officer who can be contacted at gpo@pilgrimssharedservices.com
1. COLLECTION OF PERSONAL DATA
Personal data, or personal information, means any information from which a person can be identified. It does not include data where the identity of the person has been removed (anonymous data).
We will collect and process the following personal data about you when you use our website or enter into any contractual arrangement with us:
- Contact information (name, email address, telephone number, job title, photograph, organisation details, address)
- Delivery address and invoice address
- Bank account details
- IP address, login information, subscription details, browser type and version, and device details including operating system and platform
- Information about your visit to our site, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
We may receive information from other sources if you use any of the other websites we operate or the other services we provide (including, without limitation, our pages on Facebook and Twitter and any other social media services from time to time). We are working closely with third parties to provide certain services (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies). We will receive personal data about you from various third parties as set out below:
We may, from time to time, operate an ethics and compliance hotline to allow both employees and third parties to raise any concerns they might have in relation to our operations that employees and third parties cannot or do not feel able to raise in other ways. We have appointed an independent third party provider to operate the ethics and compliance hotline to allow for an element of confidentiality. However, you will appreciate that in order to investigate and deal with certain reported matters, it may be necessary for the information you provide to the ethics and compliance hotline (which may include personal data) to be shared with us, or our group companies. We will use any data for the purposes of investigating the matter to which it relates.
- Analytics and search information providers such as Google based outside the UK and EEA;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based in the UK;
2. PROCESSING OF PERSONAL DATA
We process the information, including personal data, which we receive in connection with our business relationship for the following purposes:
- to perform a contract that we have entered into with you or are about to enter into with you;
- to register you as a new customer;
- to register you as a new supplier or business partner;
- to enable us to procure goods and services from our suppliers;
- to provide goods and services to our customers;
- where applicable, to arrange payment for both goods and services provided and received;
- to give suppliers’ details to retail customers (and third parties dealing with traceability) for the purposes of maintaining supply chain visibility and ensuring the provenance and traceability of food products and compliance with laws;
- to carry out credit checks (if you are a customer). We will supply your personal information to Credit Reference Agencies (CRAs) and they will give us information about you, such as your financial history and we do this to assess your suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time.
- Where it is necessary for our legitimate business interests (or those of a third party), providing your interests and fundamental rights do not override those interests including:
- To provide you with the information, products and services that you request from us (including, for example, in order to process deliveries and to respond to any complaint or query you raise or that is raised in connection with the provision of those goods and services);
- to notify you about changes to our services;
- to invite you to events that we might hold from time to time which we believe will be of interest to you;
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- to communicate with you and provide you with information that you require or request from us, including handling complaints and disputes;
- to maintain the health, safety and welfare of our employees or business partners and suppliers;
- to keep our site secure;
- improving and developing new products and services;
- handling any legal or insurance claims or any regulatory enforcement action;
- managing corporate transactions including the acquiring, transferring or selling of companies;
- responding to and investigating any complaint or ethics concern raised by you or in relation to you;
- preventing, investigating, or detecting any criminal activity including working with law-enforcement agencies.
Furthermore, in very limited circumstances, your personal data may be processed on the basis of your consent.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may combine any information we receive from other sources (e.g. credit reference agencies) with information you give us and information we collect about you. We may use this information for the purposes set out above.
The list of reasons and purposes may be ongoing and updated in order to comply with other business needs and/or statutory requirements.
If you fail to provide certain information when requested, we may not be able to perform the contract we are trying to enter into with you or have entered into with you, or we may be prevented from complying with our legal obligations.
3. WITH WHOM WILL WE SHARE YOUR PERSONAL DATA
In the normal course of business, your information may be transferred/disclosed to the following recipients:
- Authorised OHF employees;
- Business Partners, including our authorised franchisees;
- CRAs;
- Retail Customers;
- Logistics providers;
- IT software and service providers;
- Research and analysis partners;
- Other business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (including any 3rd parties dealing with traceability); and
- Legal advisors, insurers, auditors, bankers, accountants
We utilise the services of Pilgrim’s Shared Services Ltd (PSSL) to provide accounts, payments and other key function services which means that we may share your information with PSSL who are bound by terms of confidentiality and must meet our standards in regards data protection. PSSL act as the data processor for the us in this respect. We will also share your information as necessary with our other UK based sister companies including Moy Park Limited, Pilgrim’s Pride Limited, Pilgrim’s Food Masters UK Limited and their affiliates.
In addition, we may give information about you (‘Debtor Information’) to our bank (‘The Bank’) to allow them to provide services to us and to manage our account. The Debtor information may also identify the names or other personal information (such as address information) of your owners, partners or directors.
The Debtor Information may include details of account balances, historical payment experiences, and other information regarding the conduct of your account such as disputes, defaults etc.
The Bank may store and process the Debtor Information on their computer system(s) and in any other way. Such information may be used by them and other companies within their Group for training purposes, credit or financial assessments, market and product analysis, making and receiving payments, recovering monies and preparing statistics. They may also use such information to prevent fraud, bad debts and money laundering.
The Bank may also give information about your account and its indebtedness to: their insurers or re-insurers so they can quote for and issue any policy or deal with any claim; any guarantor or indemnifier of our obligations to them (if any); and Group company of them or any advisor acting on our or their behalf.
Certain personal data may also be reported to government authorities such as HMRC, where required by law.
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of sale, terms and conditions of purchase, terms of any contract with you and other agreements; or to defend or make any legal claim; or to protect the rights, property or safety of OHF, our customers or others. This includes exchanging information with other companies for the purposes of fraud protection and credit risk reduction. Personal data may also be disclosed to external parties in connection with any external third party regulatory or customer audits, sale or purchase of the business or assets, as well as to parties you authorise us to disclose your personal data to.
We work with third parties who act on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods, and home interiors categories. Retailers share information about their customers and what they buy with these third parties, who process this information as a processor on behalf of the retailers to help them understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending individuals suitable offers that should be of interest to them, based on what they like to buy. You can learn more about how these third parties process your personal information by contacting us at data.protection@oakhousefoods.co.uk.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our lawful instructions.
A more detailed list of the lawful purposes for which we may use your personal information can be found at the end of this notice.
4. INTERNATIONAL TRANSFERS
We may transfer your personal data outside of the UK or EEA to a country that may have privacy protections less stringent than in the EEA or UK. For instance, we may transfer your personal data to PPC and JBS USA in order to: (i) perform our contract with you including processing invoices and making payments and contract administration: (ii) as part of our regular reporting activities on company performance; (iii) for system maintenance support and hosting of data; (iv) IT and website support. Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- You have given your explicit consent;
- The transfer is necessary for one of the reasons set out in the Data Protection Legislation, including the performance of a contract between us and you, or to protect your vital interests;
- In the absence of an adequacy decision from the EU Commission or UK Parliament, we will implement measures to ensure that your personal data receives an adequate level of protection, such as EU standard contractual clauses or UK International Data Transfer Agreement, together with technical and organisational safeguards to ensure that your personal data is treated in a way that is in compliance with and which respects the EU and UK laws on data protection.
Please contact us using the details at the bottom of this policy if you want further information on the specific mechanism used by us when transferring your personal data outside of the UK or EEA.
5. STORAGE OF PERSONAL DATA
As a general rule, your personal data will be kept for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we may consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Please contact us using the details at the bottom of this Policy if you would like further information on how we retain data.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
If our business relationship no longer exists, we will store your personal data for seven years after cessation of our relationship.
6. SECURITY
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
7. IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
If you fail to provide certain data when requested, we may not be able to enter into or perform our contract with you or provide you with our services.
Where we require your personal data to enter into a contract and to provide you with our services, we will make this clear.
8. CHANGE OF PURPOSE
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so unless this is otherwise required or permitted by law (in which case we may process your personal data without your knowledge or consent).
9. AUTOMATED DECISION-MAKING
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
10. MARKETING
We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant you. You will receive marketing communications from us via email and telephone or from third parties via mail with your specific and explicit consent to do so. You may also receive marketing communications from us via mail.
You have the right to ask us or a third party to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, please send us an email to data.protection@oakhousefoods.co.uk.
11. YOUR RIGHTS
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a "data subject access request").
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information.
- Object to processing of your personal information in certain circumstances.
- Request the restriction of processing of your personal information in certain circumstances.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact gpo@pilgrimssharedservices.com. Some of these rights are not automatic, and we reserve the right to discuss with you why we might not comply with a request. We may ask you to provide evidence to prove your identity to ensure we are complying with your request.
You will not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We will inform you and seek your acceptance of the fee and the reasons for the fee prior to complying with your request.
Alternatively, we could refuse to comply with your request, in part or completely depending on the nature of your request. In these circumstance we will advise you of the grounds for the refusal or part refusal.
Right to withdraw consent
In the very limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that processing of your personal data at any time. To withdraw your consent, please contact gpo@pilgrimssharedservices.com.
Once we have received notification that you have withdrawn your consent, we will no longer process your personal data and we will dispose of your personal data securely, unless we are permitted or required by law or regulatory requirements to process your personal data without your knowledge or consent. In such a case, we will not process more personal data than is required under the circumstances.
12. CHANGES TO OUR PRVACY NOTICE
We reserve the right to update this privacy notice at any time and any changes will be posted on our website. Please check back frequently to see any updates or changes to our privacy notice. We may also notify you in other ways from time to time about the processing of your personal information.
13. CONTACT AND COMPLAINTS
If you want to exercise any of your rights, if you have any questions regarding this privacy notice or the processing of your personal data, you may contact the Group Privacy Officer at gpo@pilgrimssharedservices.com. or by post to Seton House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA.
If you have any complaints regarding the processing of your personal data, please do not hesitate to contact us. You also have the right to make a complaint about our management of your personal data to the relevant supervisory authority. In the UK, this is the Information Commissioner’s Office, who can be contacted at https://ico.org.uk/concerns/
We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.
| Purpose/Activity | Possible Lawful bases for processing including basis of legitimate interest |
|---|---|
| To register you as a new customer | Performance of a contract with you |
| To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To market and make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Where you have consented to receive such marketing communications (b) Necessary for our legitimate interests (to develop our products/services and grow our business) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy (https://www.oakhousefoods.co.uk/privacy-policy/#cookies).
A cookie is a small file which asks permission to be placed onto your computer's hard drive when you access our website. Once you agree, the file is added and the cookie helps examine web traffic or lets you know when you visit a particular site.
Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us. Some cookies work by collecting and storing some form of personal information about you. For further information on how we use the personal information we collect about you please see our Privacy Policy.
Certain cookies we use are strictly necessary for our website to work. For example, when you visit our website for the first time, we present you with a cookie pop-up banner and tool. We automatically set essential cookies on your device that are strictly necessary for our website to work. With all other types of cookies we wish to use, you will be invited to consent to our use of them via our cookie pop-up banner. If you do not provide your consent, we will not set these cookies on your device. Our website will still work but some of the enhanced and personalised features may not.
If you provide your consent, you will also be providing your consent for us and the relevant third parties that use those cookies to use your personal information in the ways set out in our Privacy Policy. We will only set the relevant cookies for the durations set out in the table below.
You can withdraw your consent at any time by using the cookie consent platform to turn off/opt out of the relevant cookies.
Description of cookies
We use the following types of cookies on this website:
- Strictly necessary cookies – these are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies – these allow us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
- Functionality cookies – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (for example, your choice of language or region).
- Targeting cookies – these cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.
Cookies can be ‘first party’ (which are set by us) or ‘third party’ (which are placed on your device by another company when you use our website). Some third party cookies are set by companies that provide a service to us and who act on our behalf and on our instructions. Our Privacy Policy applies to the personal information collected using these cookies.
The companies who place third party cookies on the website may also use the personal information for their own business purposes and are, for the purposes of data protection law, ‘Data Controllers’ in their own right. Whilst we provide a summary of the third party cookies for these companies in the table below, you can also check the third party’s own privacy policy for more information about how these cookies operate and the personal information they collect are used.
The Following are cookies used on this website:
| Cookie Name | Expiry | Purpose | Provider |
|---|---|---|---|
| SESS# |
20 years |
Preserves users states across page requests. |
amazon.com |
| __cfduid |
1 year |
Used by the content network, Cloudflare, to identify trusted web traffic. |
nextopia.net |
| JSESSIONID |
Session |
Preserves users states across page requests. |
nr-data.net |
| CookieConsent |
1 year |
Stores the user's cookie consent state for the current domain |
oakhousefoods.co.uk |
| SESS# |
20 years |
Preserves users states across page requests. |
oakhousefoods.co.uk |
| JSESSIONID |
Session |
Preserves users states across page requests. |
platform2.cloud-iq.com |
| f5_cspm |
Session |
Saves the address and port number of the web server that is managing the session. Used to improve the website's performance security. |
pubmatic.com |
| __livechat |
3 years |
Used to hide the user's personal customisation of LiveChat. |
livechatinc.com |
| __livechat_lastvisit |
3 years |
Stores when the user last used LiveChat. |
livechatinc.com |
| 3rdparty |
Session |
Used to hide the user's personal customisation of LiveChat. |
livechatinc.com |
| main_window_timestamp# |
Session |
Used to hide the user's personal customisation of LiveChat. |
livechatinc.com |
| recent_window |
Session |
Used to hide the user's personal customisation of LiveChat. |
livechatinc.com |
| @@History/@@scroll|# |
Persistent |
Used to Remember your page Position |
oakhousefoods.co.uk |
| _at.hist.# |
Persistent |
Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget |
oakhousefoods.co.uk |
| _ga |
2 years |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
oakhousefoods.co.uk |
| _gat |
Session |
Used by Google Analytics to throttle request rate |
oakhousefoods.co.uk |
| _gid |
Session |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
oakhousefoods.co.uk |
| v.gif |
Session |
Used to improve the performance of the website |
visualwebsiteoptimizer.com |
| tluid |
3 months |
Used to improve the performance of the website |
3lift.com |
| xuid |
Session |
Used to improve the performance of the website |
3lift.com |
| bt2 |
255 days |
Used by the social sharing platform AddThis to keep a record of parts of the site that has been visited in order to recommend other parts of the site |
addthis.com |
| di2 |
1 year |
Adds an ability to share content via social media |
addthis.com |
| loc |
13 months |
Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). |
addthis.com |
| mus |
1 year |
Adds an ability to share content via social media |
addthis.com |
| ouid |
1 year |
Adds an ability to share content via social media |
addthis.com |
| uid |
1 year |
Creates a unique, machine-generated user ID. AddThis, which is owned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed
statistics to various providers. |
addthis.com |
| uvc |
13 months |
Detects how often the social sharing service, AddThis, encounters the same user. |
addthis.com |
| vc |
1 year |
Used by the social sharing platform AddThis |
addthis.com |
| xtc |
13 months |
Registers the user's sharing of content via social media. |
addthis.com |
| TDCPM |
1 year |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
adsrvr.org |
| TDID |
1 year |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
adsrvr.org |
| c |
1 year |
Regulates synchronisation of user identification and exchange of user data between various ad services. |
bidswitch.net |
| tuuid |
1 year |
Registers whether or not the user has consented to the use of cookies. |
bidswitch.net |
| tuuid_lu |
1 year |
simplifies the process of managing and optimizing our programmatic trading capabilities |
bidswitch.net |
| ul_cb/sync |
Session |
simplifies the process of managing and optimizing our programmatic trading capabilities |
bidswitch.net |
| MUID |
1 year |
Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. |
bing.com |
| MUIDB |
1 year |
Used to assist Bing in tracking our website |
bing.com |
| bkdc |
179 days |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
bluekai.com |
| bku |
179 days |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
bluekai.com |
| CMDD |
Session |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMID |
1 year |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMPRO |
3 months |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMPS |
3 months |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMRUM3 |
1 year |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMSC |
Session |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| CMST |
Session |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
casalemedia.com |
| rum |
Session |
For the purpose of tracking when an Internet user has seen an advertisement. These cookies do not and can not provide Casale Media with any personally identifiable information about an Internet
user |
casalemedia.com |
| __adroll |
1 year |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
d.adroll.com |
| IDE |
1 year |
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted
ads to the user. |
doubleclick.net |
| test_cookie |
Session |
Used to check if the user's browser supports cookies. |
doubleclick.net |
| fr |
3 months |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
facebook.com |
| tr |
Session |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
facebook.com |
| ads/ga-audiences |
Session |
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. |
google.com |
| collect |
Session |
Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. |
google-analytics.com |
| _kuid_ |
179 days |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
krxd.net |
| __ar_v4 |
2083 days |
Optimises ad display based on the user's movement combined and various advertiser bids for displaying user ads. |
oakhousefoods.co.uk |
| __atuvc |
13 months |
Updates the counter of a website's social sharing features. |
oakhousefoods.co.uk |
| __atuvs |
Session |
Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis. |
oakhousefoods.co.uk |
| _te_ |
Session |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
oakhousefoods.co.uk |
| at-lojson-cache-# |
Persistent |
Used by the social sharing platform AddThis |
oakhousefoods.co.uk |
| i |
1 year |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
openx.net |
| w/1.0/sd |
Session |
To perform analytics, providing content and ads tailored to your interests |
openx.net |
| adrl |
3 months |
Used to ensure relevance of adverts shown on third party sites |
outbrain.com |
| KRTBCOOKIE_# |
399 days |
Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. |
pubmatic.com |
| PUBMDCID |
3 months |
Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. |
pubmatic.com |
| PugT |
29 days |
Used to ensure relevance of adverts shown on third party sites |
pubmatic.com |
| #.gif |
Session |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
rlcdn.com |
| ck1 |
179 days |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
rlcdn.com |
| rlas3 |
179 days |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted
ads. |
rlcdn.com |
| rtn1-z |
179 days |
Used to ensure relevance of adverts shown on third party sites |
rlcdn.com |
| c |
Session |
Used to ensure relevance of adverts shown on third party sites |
rubiconproject.com |
| khaos |
1 year |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
rubiconproject.com |
| put_# |
1 year |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
rubiconproject.com |
| rpb |
29 days |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on
websites that use the same ad network. |
rubiconproject.com |
| rpx |
29 days |
Used to block irrelevant advertising and ensure only content of interest is displayed on other sites. |
rubiconproject.com |
| tap.php |
Session |
Used to block irrelevant advertising and ensure only content of interest is displayed on other sites. |
rubiconproject.com |
| RUN_ID |
3 months |
Used to track Interest-Based Advertising |
rundsp.com |
| SEUNCY |
179 days |
Registers a unique ID that identifies the user's device for return visits. |
semasio.net |
| t_gid |
1 year |
Used to ensure relevance of adverts shown on third party sites |
taboola.com |
| taboola_usg |
1 year |
Used to ensure relevance of adverts shown on third party sites |
taboola.com |
| TapAd_DID |
2 months |
Used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. |
tapad.com |
| TapAd_TS |
2 months |
Used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. |
tapad.com |
| TapAd_TTD_SYNC |
2 months |
Used to ensure only relevant advertising preferences are used on other sites |
tapad.com |
| __lc_mcid |
3 years |
To help maintain the conversations between our Agents and the site visitor |
accounts.livechatinc.com |
| __lc_mcst |
3 years |
To help maintain the conversations between our Agents and the site visitor |
accounts.livechatinc.com |
| ubid-main |
20 years |
Used to monitor the performance of the website |
amazon.com |
| cm/b/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| cm/index/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| cm/l/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| cm/n/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| cm/o/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| cm/triplelift/out |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| fb/tr |
Session |
Used to ensure relevance of adverts shown on third party sites |
d.adroll.com |
| __lc_vv |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| __livechat_chat |
3 years |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| chat_running |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| lc.8568863.secret_id |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| message_text |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| notification[new_messages] |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| notification[status_ping] |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| secret_token_8568863 |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| waiting_in_queue |
Session |
To help maintain the conversations between our Agents and the site visitor |
livechatinc.com |
| __lc.visitor_id.8568863 |
999 days |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| _uetsid |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| _vwo_uuid_v2 |
1 year |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| chat_running |
Session |
To help maintain the conversations between our Agents and the site visitor |
oakhousefoods.co.uk |
| ciq_first_month |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| ciq_first_visit |
1799999 days |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| ciq_visited |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| external_no_cache |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| frontend |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| frontend_cid |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| lc_invitation_opened |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| lc_sso8568863 |
999 days |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| lc_window_state |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| scarab.mayAdd |
Session |
Used to understand visitors buying and browsing behaviour |
oakhousefoods.co.uk |
| scarab.profile |
1 year |
Used to understand visitors buying and browsing behaviour |
oakhousefoods.co.uk |
| scarab.visitor |
1 year |
Used to understand visitors buying and browsing behaviour |
oakhousefoods.co.uk |
| store |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| waiting_in_queue |
Session |
Used to improve the performance of the website |
oakhousefoods.co.uk |
| nxt-search |
Session |
Used to remember previous Search detail |
oakhousefoods.ecomm-nav.com |
| recent_searches |
29 days |
Used to remember previous Search detail |
oakhousefoods.ecomm-nav.com |
| cdv |
1 year |
Used to understand visitors buying and browsing behaviour |
recommender.scarabresearch.com |
| s |
Session |
Used to understand visitors buying and browsing behaviour |
recommender.scarabresearch.com |
| xp |
1 year |
Used to understand visitors buying and browsing behaviour |
recommender.scarabresearch.com |
| _pk_ses |
Persistent |
Used to understand visitors buying and browsing behaviour |
www.tag4arm.com |
| _pk_id |
Persistent |
Used to understand visitors buying and browsing behaviour |
www.tag4arm.com |
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to analyse the use of our website by you and other visitors. The information generated by the cookie about the use of our website is usually transferred to a server in the United States where it is stored. Please see our Privacy Policy for further information regarding international transfers of personal information.
How to control and delete cookies
You can change your cookie preferences at any time by deleting cookies using your browser and refreshing any page on our website. You can visit http://www.allaboutcookies.org/ for further information on how to do this on a variety of browsers, as well as more general information about cookies.
Changes to our cookies Policy
We may make changes to this policy at any time by posting a copy of the revised Cookies Policy on our website. Any changes will take effect 7 days after the date on which we post the modified terms on our website.
Contacting us
If you have any concerns about cookies or our Cookies Policy, please use the contact details provided in the Contact and Complaints section of our Privacy Policy or alternatively you can contact us at:
Customer Services,
Oakhouse Foods Ltd
4a/4b Cornbrash Park
Bumpers Farm
Chippenham
Wiltshire
SN14 6RA
Tel: 0333 370 6700.
Email: info@oakhousefoods.co.uk